PRIVACY POLICY

Effective date: 30 April 2026
Business: Peak Neuro Pty Ltd

This Privacy Policy explains how Peak Neuro collects, uses, stores, discloses and protects personal information when you hire neurofeedback equipment or use our website and services.

SCOPE AND APPLICATION

This policy applies to all personal information collected by Peak Neuro through our website, by phone, email, in person, or via any other interaction related to equipment hire, training, support, or related services. It applies to customers, prospective customers, suppliers, contractors and website visitors.

PRINCIPLES WE FOLLOW

We are committed to handling personal information in a fair, secure and transparent way and to complying with the Australian Privacy Principles and other applicable privacy laws. We only collect information necessary to provide our services and to manage our relationship with you.

INFORMATION WE COLLECT

We may collect the following categories of personal information:

  • Identity and contact details: name; company name; postal address; email address; telephone numbers.

  • Transactional and billing information: billing address; payment card details processed by third-party payment providers; invoices.

  • Service and support data: hire agreements; service history; technical support requests; equipment serial numbers.

  • Usage and device data: IP address; device identifiers; website analytics; cookies and pixels.

  • Communications and feedback: survey responses; testimonials; email correspondence; social media handles.

  • Sensitive information: only where necessary and with explicit consent for safety or clinical reasons, for example health-related information required to safely provide neurofeedback services.

We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child without parental consent, we will delete it promptly.

HOW WE USE YOUR INFORMATION

We use personal information to:

  • Provide and manage services: process hires; deliver equipment; provide technical support and training.

  • Billing and payments: issue invoices; process payments; manage debt recovery.

  • Communicate with you: respond to enquiries; send service notifications; booking confirmations; important account information.

  • Marketing: send promotional materials and offers where you have consented; you can opt out at any time.

  • Improve services: analyse aggregated data to improve our website, products and customer experience.

  • Legal and safety purposes: comply with legal obligations; protect our rights and the safety of others.

We will not use your personal information for purposes incompatible with the reasons it was collected without your consent.

COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies, pixels and similar technologies to improve functionality, measure site performance and deliver relevant advertising. You can manage cookie preferences through your browser settings; disabling cookies may limit some website features.

DISCLOSURE TO THIRD PARTIES

We do not sell personal information. We may disclose personal information to:

  • Service providers: payment processors; IT and hosting providers; courier and logistics partners; professional advisers.

  • Legal and regulatory bodies: where required by law, court order or to respond to lawful requests.

  • Business transactions: in the event of a merger, sale or transfer of assets, customer information may be transferred under confidentiality protections.

We require third-party service providers to protect personal information and to use it only for the purposes we specify.

INTERNATIONAL TRANSFERS

We store and process personal information only on servers located within Australia. We do not transfer or store personal information outside Australia. All third-party service providers we engage to process personal information are required to host and process data on Australian based servers and to comply with Australian privacy standards. If this practice changes, we will update this Privacy Policy and notify affected individuals where required by law.

SECURITY AND STORAGE

We implement reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Examples include secure servers, encryption for payment transmission, access controls and staff training. If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner where required by law.

RETENTION

We retain personal information only as long as necessary to fulfil the purposes for which it was collected, to meet legal and regulatory obligations, to resolve disputes and to enforce our agreements. When information is no longer required it will be securely destroyed or de-identified.

ACCESS CORRECTION AND COMPLAINTS

You may request access to the personal information we hold about you, ask us to correct inaccurate information, or request deletion where permitted by law. To make a request or lodge a privacy complaint:

We will acknowledge and respond to requests promptly and in accordance with applicable law. If you remain dissatisfied, you may refer the matter to the Office of the Australian Information Commissioner.

MARKETING AND OPT OUT

We only send marketing communications where you have consented or where permitted by law. Every marketing email contains an unsubscribe link. You can also opt out by contacting us at the details above.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Material changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically.

CONTACT US

For questions about this policy or our privacy practices, contact:

Peak Neuro Pty Ltd
Email: info@peakneuro.com.au
Phone: 0416 231 781
Address: 3/10 Park Ave, Richmond Vic 3121 Australia