SHIPPING & RETURNS POLICY

Peak Neuro Pty Ltd
Website: peakneuro.com.au/ [1]
Address: 3/10 Park Ave, Richmond, VIC 3121, Australia
Email: info@peakneuro.com.au
Phone: 0416 231 781

1. SHIPPING & DELIVERY

ORDERS SUBJECT TO AVAILABILITY

All orders and rental bookings are subject to equipment availability. If a system is not immediately available at the time your order is placed:

  • You will be notified immediately with the next available date.
  • If the timeframe does not suit you, Peak Neuro will issue a full refund promptly.

Prior to renting, clients will need to agree to our Rental Agreement Terms, which can be found here [2].

SHIPPING METHOD

All Peak Neuro rental equipment is shipped Australia‑wide using Australia Post Express Post.

PROCESSING TIMES

Orders and rental bookings are processed within 1–2 business days once payment is confirmed.

DELIVERY TIMES

Express Post delivery typically arrives within:

1–3 days Australia‑wide

Delivery times may vary slightly due to courier delays, weekends, or public holidays.

SHIPPING FEES

Peak Neuro charges a flat $70 return shipping fee Australia‑wide, which includes:

  • Express Post delivery to you
  • Express Post return shipping back to Peak Neuro
  • All packaging and handling

There are no additional shipping charges, regardless of your location.

TRACKING

Once dispatched, you will receive tracking details via email or SMS.

2. EQUIPMENT DELIVERY & SETUP

DELIVERY REQUIREMENTS

You must provide accurate delivery information. Peak Neuro is not responsible for delays or losses caused by incorrect address details.

RECEIVING EQUIPMENT

A signature will be required upon delivery. If no one is available, Australia Post may leave a collection card or arrange redelivery.

SETUP SUPPORT

All rentals include remote setup support via phone, video call, and/or email.

3. RETURNS & EQUIPMENT COLLECTION

RETURN TIMEFRAMES

All rental equipment must be returned on or before the final day of your rental period, unless an extension is arranged.

RETURN METHOD

Return shipping instructions or prepaid labels will be provided. You must:

  • Pack equipment securely using the original packaging
  • Include all accessories, cables, and components
  • Lodge the parcel at the designated Australia Post location

LATE RETURNS

Late returns may incur additional daily rental fees.

4. REFUNDS & CANCELLATIONS

CHANGE OF MIND (BEFORE SHIPPING)

If you cancel before equipment is shipped, you may receive a full refund minus any payment processing fees.

CHANGE OF MIND (AFTER SHIPPING)

Once equipment has been shipped, change‑of‑mind refunds are not available, as the rental period has commenced.

FAULTY OR DAMAGED EQUIPMENT ON ARRIVAL

If equipment arrives damaged or not functioning:

  • Notify us within 48 hours
  • We will repair, replace, or refund in accordance with the Australian Consumer Law

AUSTRALIAN CONSUMER LAW RIGHTS

Your rights under the Australian Consumer Law (ACL) cannot be excluded. You are entitled to a replacement, repair, or refund for major failures.

5. EQUIPMENT CONDITION, DAMAGE & LOSS

YOUR RESPONSIBILITIES

You are responsible for:

  • Reasonable care of the equipment
  • Preventing water damage, drops, or misuse
  • Ensuring children use equipment only under supervision

DAMAGE FEES

Fees may apply for:

  • Missing components
  • Damage beyond fair wear and tear
  • Lost or stolen equipment

A full replacement fee may apply for irreparable damage or loss.

6. CONTACT US

For questions about shipping, returns, or rental equipment:

Peak Neuro Pty Ltd
3/10 Park Ave, Richmond, VIC 3121, Australia
info@peakneuro.com.au
0416 231 781